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FRENQUENTLY AsKed QuesTIons
Here are some of the most common questions we get asked by clients. Hopefully this will help you get started and aid you in the process of planning your next event. Drag your mouse over the question you would like to learn the answer to.
1. What is the Quality of your DJ equipment?
Top Notch. We utilize only the most reliable professional DJ equipment. After years of research and development we use only the most respected names in pro audio such as Denon, Mackie, Rane, Furman, Shure, Ultimate, American DJ….and more to insure the best quality sound and lighting possible.
2. Do you bring back-up equipment?
It is our policy to thoroughly test and re-test our equipment to insure the best parties possible and the smallest percentage of problems, however, it is still important to be prepared for any and all contingencies with back-up computers, microphones, speakers and all necessary wires to insure a flawless party.
3. Do you have insurance?
Insurance is part of any legitimate business and The Party Zone is no different. We are insured up to Two Million dollars to protect you, your guests and your party.
4. Do you belong to any professional Assoc. or trade groups?
An involved and humble business shows a willingness to learn and network within the entertainment industry. Our goal is to share ideas and equally absorb new concepts so that we can implement them on the job as we constantly grow and expand. Subsequently The Party Zone belongs to both the National Association of Mobile Disc Jockeys (N.A.M.E.) and the American Disc Jockey Association (A.D.J.A.).
5. May we call references?
Sure. References are a very important selling tool for us hence we always are happy to refer you to a number of recent clients so that you may ask and hear for yourself how they feel we performed.
8. What do your performers wear at the events?
We feel all performers representing The Party Zone should reflect the professional standards we want your guests to remember. All our MC’s, DJ’s and Dancers wear solid black tuxuedo shirts, pants and brightly colorful ties easily identifying them to your guests as the entertainers to watch.
9. How early does your crew arrive to setup?
We always make sure to arrive at least 1 hour before our scheduled start time allowing us ample time to do a proper sound check and dress accordingly. If more time is required due to the specific limitations of the location, necessary arrangements will be made.
10. Do you allow your clients and guests to make special song & music requests?
Always. Requests are always welcome. Both prior to the actual event at the planning session and at the event itself. If a song seems inappropriate, our DJ will explain the reason and ask for an alternative selection in its place.
7. How many years of experience does your company have performing at events?
Our performers constantly work to improve their art and perfect their talent. The Party Zone is never satisfied with the notion that we are good enough. Instead we continue to learn and strive to improve the quality and service to our customers. As a result from our hard work The Party Zone will soon enter it’s 30th year of business.
11. What is the cost for your services?
Our rates depend upon a number of factors including type of event, location, and type of setup. We are a “High-End” DJ company. For your convenience, we have implemented a flat rate pricing structure. We charge a flat rate that includes four full hours. This covers the manpower, all required music and any necessary props for games that will be played. For an additional cost we are also always prepared to extend beyond your original 4 hour booking time and go overtime if necessary just by notifying the main office prior to the event, or your MC the day of the event before your parties conclusion. Overtime fees are charged after the first 4 hours by the hour.
12. Is your setup and breakdown time included in your price?
Yes. 99.9% of the time our clients will not be asked to pay anything beyond out flat rate. However, on rare occasions we are required to collect what’s called a “staircase fee” in the following situations. If your party is on a second floor and there is no elevator provided. If there are more than five steps leading to your banquet room and there is no ramp provided. Our performers are required to arrive to all parties no less than a full hour before your event is scheduled to begin. This provides ample time for any set-up difficulties that might arise. This guarantees that your DJ will be set up long before your first guest arrives.
13. What happens at our final planning consultation?
Your consultation will occur between 2 and 4 weeks before your event. At that meeting you will speak with your assigned MC (who you will have chosen in advance). The meeting can occur at our main office in Tarzana or over the phone, whichever best suits your needs. Your family and our staff will discuss every single detail of your event including expectations, music, pronunciations of names, and all the formalities that will occur in chronological order. This in turn will then be given to your Caterer, Photographer, Videographer, and anyone else whom we need to be in perfect communication with to make your party go off flawlessly.
14. Do you take any breaks during the event?
No. Our DJ staff will perform continuously throughout the night. From our scheduled start time until your party is over, the music will be playing (unless of course you request a break for some necessary reason). Unlike bands that have to stop and take set breaks, we can play the night away with absolutely no brakes. That means that your entertainment will be non-stop from the beginning of the event till your last guest leaves or your 4 hours expires, Whichever occurs first.
15. Can we choose the music to be played at our event?
Absolutely. Our services are based solely upon what you want them to be. We have learned that keeping your crowd alive depends on a lot of things including the type of music, the order it’s played in, the volume it’s played at, the atmosphere, etc…but not just the music. You can supply us with a comprehensive list of songs to play, some requests, and a list of songs not to play. It is all up to you. We will also leave some time for your guests to go right up the DJ and request songs live at the event. Or you can also stipulate to us ahead of time that you do not want us to take requests. Select the music you like and will want to dance to.
16. Can we create a list of songs NOT to be played?
Yes. For some clients, this is extremely important. You see….we can spend hours at a meeting going over all the songs you want to hear at your party title by title and still not even scratch the surface. What will help our DJ better read your party is a “Don’t Play” list. A list from you telling us what you definitely don’t want hear played at your party. This in turn allows us to hit the sets of music you do want hear faster and more accurately.
17. What if we want a song that you don't have?
No Problem. Our music collection spans thousands of songs from several decades and eras. Often a client will want a song that is somewhat obscure and we may not have it. If this is the case there are two options: you may either supply us with the CD before the event so that we may check it for scratches, or we will obtain that song before your event. Just give us advance notice if we need to find a song. You can even give us your phone and we will return it to you at the end of the night. Either way we’ll make sure we have the songs you asked for.
18. How loud do you play your music at an event?
One of the greatest concerns of bands and DJ’s is that the music is too loud. This will not be the case with our services. During your cocktail and dinner hours we will play soft and relaxing background music. The sound will be as evenly dispersed throughout the hall as possible. We will make sure that your guests can hear both themselves talking across the table and the background music. When it comes time for dance music we will adjust accordingly. Speakers may be repositioned or turned away. Our staff will adjust the equalization of the music in order to get the right sound for the specific room. We will focus the music in the dance floor area. This means that while the volume is loud enough on the dance floor, the rest of the room will be able to continue to hear themselves socialize.
19. Do you provide specialized effect lighting for our event?
Always. One of our biggest sales points is that we include disco lights into every package. We believe that every party deserves some element of effect lighting to better spice up your dance floor and add energy. That is why every package starts with our basic lighting package. Most importantly this is at no additional cost to you. By booking us it is already included in your package. At any later time you can upgrade your lighting to a higher package if you choose. (Please Refer to our Packages section of this website for more info).
20. How interactive are your M.C's, D.J's, & Dancers?
As much or as little as you want them to be. They can be background figures that keep the attention on the bridal party, completely outgoing and energetic, or any level in between. We are professional entertainers and can handle your requests without a problem. However, you will never hear your DJ yelling or singing into the microphone. We still maintain a degree of professionalism no matter how outgoing you want us to be. We will use our skills professionally and never steal the spotlight away from your son, daughter or the happy couple. It’s your night.
21. How experienced are your entertainers?
Extremely. All are entertainers are hand selected and trained over a period of many training parties. Our MC’s, DJ’s and Dancers surpass the competition. We take pride in providing quality service to all our customers. We currently have a 100% satisfaction rate and many repeat customers. (Please Refer to our Performers section of this website for more info).
22. Will your DJ be drinking any alcaholic beverages at our event?
Absolutely Not! Our company does not allow any of our entertainers to consume alcohol before or during any event. We are very strict on this policy to insure the safety of you, your guests, and our performers.
23. Can we meet our actual MC/DJ if we wish before signing the contract?
Of Course. Our performers are available on a weekly basis so that our clients can come to our office and personally meet and get to know the entertainer that will be at their party. We have a dedicate staff of MC’s who take their job very seriously. We then will assign a DJ and Dancers (if Booked) to your event about 1 month prior to your event. This assignment will be random and in accordance with DJ availability. Requests for a specific DJ or Dancer are always welcome and will most of the times be granted.
24. Can we come and observe your work at a live enent?
If you like. Due to our level of professionalism with our current clientele, we do not encourage customers to see live events because they often fail to realize that their event will ultimately be very different from the one being viewed. This in turn clouds their judgement when choosing a proper DJ company. In reality the party they are observing is exactly what that client asked for. We would rather customers come to our office to view our demo tape that will hopefully answer all their questions. If you still wish to view an event, please contact our staff and we will check our schedule to see if any of our clients will allow your entry. Remember….Often the events you will be allowed into, are not the same type of event you want to have.
25. How far are you willing to travel for a party?
Just about anywhere. One of our strongest points is that we are a “Mobile” DJ Company. We commonly serve areas in the San Fernando Valley, however we also regularly serve Tustin, Orange County, Newport beach, Mission Viejo and more. We’ve even traveled as far as San Diego, Santa Barbara, Las Vegas, and Arizona. We will travel anywhere however additional travel costs will be incurred after 60 minutes or 60 Miles and after a certain distance lodging and food costs will also be included. Please call or E-mail to see if your location will incur these costs.
6. What guarantees us the DJ we requested on the day of our event?
A written contract with your specific DJ’s name protects you from us switching that performer on you at the last minute. If there is an unforeseen emergency, you will be notified with an adequate amount of time so that we may discuss your options.
26. Does your company have proper insurance?
Of Course. We are covered by a $2 million dollar liability insurance policy. You and your guests are protected by our service. You can be rest assured that we have your best interests in mind.
27. Does the MC/DJ expect to be tipped?
It’s up to you. While it is common to tip the entertainment industry, it is not mandatory. Our staff is well paid for their services, but if you feel your DJ surpassed your expectations and you wish to tip them, they will gratuitously accept your tip as a great compliment.
28. Should we provide food for for the MC/DJ?
The answer is up to you. Our DJ’s are often at your location for 6 hours or more after setup and take down time is included. Please let us know if you will be feeding the DJ so that if you are not they can stop and pick up something on the way to your event. If you do provide our DJ staff with food they will greatly appreciate it.
29. How much is the deposit and when is the final payment due?
We require a signed contract and 1/3 of your total package as a deposit to reserve your date. We accept payment by personal check, money order, cashiers check and cash in person. The remaining balance can be paid off any time up until the event. If you will be paying by personal check we request the payment 10 days prior to the event to allow the payment to clear. If you choose to pay the day of the event we accept only cashiers check or cash. We require the payment before we setup so that we are not trying to get payment at the end of the night when you are saying goodbye to your guests. We suggest you select a payment option as soon as possible so that you can relax and enjoy your event.
30. How early should we book your services to better guarantee our date is available?
The sooner the better. Our most popular dates often fill up close to a year and a half in advance. Be prepared to book as early as 8-12 months prior to your event. However, some dates are still available at later dates. If you are running on short notice, please phone our office so that we may assist you. Do not make entertainment your last decision; try to make your final decision as soon as possible.
31. Is there sales tax or any other fees added to your rate?
None at all. There is no sales tax added to your package. Your flat rate is what you pay. Unless there are other supplies you need us to help you acquire such as Giveaways which require normal sales tax. (Please Refer to our Giveaways section of this website for more info).
32. Are your rates negotiable and are you williing to match your competitors rates?
Our rates are based upon our costs and the value of our services. Our competitors are the DJ’s whose rates are similar to ours. There are many different levels of quality and service and price is often a reflection of these. Simply stated, “You get what you pay for.” We do offer discounts to schools, charities, non-profit organizations, and repeat customers. When you hire us not only do you get a DJ but you also get reliability, trustworthiness, professionalism, personal attention, unlimited contact time, and piece of mind.
33. What if I need to change the date of my event or cancel completely?
We will accommodate one date change and apply your deposit towards your new date. If you choose to cancel, your amount refunded to you is directly related to the distance from your actual party date. If you call to cancel six months prior, one-half of your deposit will be refunded to you. If you call to cancel four months prior, one-third of your deposit will be refunded to you, and if you call cancel any closer to your party date your full deposit is forfeited.
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